The information in your OtisHealth profile needs to match what you provided ID.me. You may access and modify your OtisHealth member profile using the menu
If you have any difficulty with the ID.me portion of the process, please submit a support request on the ID.me help portal, https://help.id.me/.
ID verification is the process of matching your confirmed identity to your member account on OtisHealth. The process has five steps. Launch the ID Verification
ID verification is not required to use the OtisHealth application. It is only required if you intend to use the Retrieve My Medical Records feature
