Frequently Asked Questions (FAQs)

Frequently Asked Questions

Is OtisHealth private and secure?

OtisHealth and your health data are secured in a cloud environment using state of the art security technologies. We follow standard data security principles that include Role Based Access Control (RBAC), the principle of least privilege, security firewalls, audit logging and vulnerability management programs to continuously monitor the security of your data. In both the cloud environment and when you are using the OtisHealth apps, the data is encrypted in transit and at rest. 

Please visit the OtisHealth privacy and terms-of-use pages for more detail.

Has a 3rd-party reviewed OtisHealth’s privacy and security practices?

Yes.  OtisHealth was evaluated and received its accreditation from the Electronic Healthcare Network Accreditation Commission (EHNAC).  Our TDRAAP-Comprehensive accreditation is a 3rd-party verification that OtisHealth applies industry best practices for security and privacy, that we comply with all federal regulations, and that our application passed all tests to prove its interoperability with major electronic healthcare record (EHR) systems used by most hospitals.  For more information about our accredidation, please read our press release, OtisHealth Achieves EHNAC Trusted Dynamic Registration & Authentication Accreditation – Digital Journal

Is OtisHealth HIPAA Compliant?

Yes.  The OtisHealth application and our business processes were evaluated by the Electronic Healthcare Network Accreditation Commission (EHNAC) and are confirmed to be compliant with HIPAA (Health Information Portability and Accountability Act) and all other federal and state regulations.  For more information about our accreditation, please read our press release, OtisHealth Achieves EHNAC Trusted Dynamic Registration & Authentication Accreditation – Digital Journal

What will you do with my data?

OtisHealth does not sell your data nor share it with 3rd parties. OtisHealth staff does not view nor manage your health information. OtisHealth uses your data to deliver health insights and services to you. This includes detailed healthcare suggestions, offering you discounts on health products and services, and offering you opportunities to participate in clinical research.

Is OtisHealth available for children?

OtisHealth is currently for adults, age 18 and over.  If you have a child under 18, you may add them as a dependent under an adult profile. 

Watch this how-to video: Creating Child and Dependent Profiles

Can family and friends join?

Yes!  Please invite your family and friends to join OtisHealth. 

If they are your emergency contacts, be sure to share your important medical information with them.  If you are their caregiver, ask them to give you access to their health profile too.

Watch this how-to video: Sharing Health Profiles 

How much does it cost to join?

OtisHealth is free to use.  There are no fees.  We believe everyone should have free and continuous access to their health information at all times.

Contact Us

We love to hear from anyone interested in joining, participating and partnering with us.  Ask us anything!