What do I do if I completed the ID.me process but get a match error on OtisHealth?

The information in your OtisHealth profile needs to match what you provided ID.me. You may access and modify your OtisHealth member profile using the menu at the top right-hand corner of your app screen. Be sure that the first name, middle name, last name, home address, phone number, email, and date of birth all match the information you provided ID.me.