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OtisHealth and your health data are secured in a cloud environment using state of the art security technologies. We follow standard data security principles that include Role Based Access Control (RBAC), the principle of least privilege, security firewalls, audit logging and vulnerability management programs to continuously monitor the security of your data. In both the cloud environment and when you are using the OtisHealth apps, the data is encrypted in transit and at rest.
Please visit the OtisHealth privacy and terms-of-use pages for more detail.
Yes. OtisHealth was evaluated and received its accreditation from the Electronic Healthcare Network Accreditation Commission (EHNAC). Our TDRAAP-Comprehensive accreditation is a 3rd-party verification that OtisHealth applies industry best practices for security and privacy, that we comply with all federal regulations, and that our application passed all tests to prove its interoperability with major electronic healthcare record (EHR) systems used by most hospitals. For more information about our accreditation, please read our press release, OtisHealth Achieves EHNAC Trusted Dynamic Registration & Authentication Accreditation – Digital Journal.
Yes. The OtisHealth application and our business processes were evaluated by the Electronic Healthcare Network Accreditation Commission (EHNAC) and are confirmed to be compliant with HIPAA (Health Information Portability and Accountability Act) and all other federal and state regulations. For more information about our accreditation, please read our press release, OtisHealth Achieves EHNAC Trusted Dynamic Registration & Authentication Accreditation – Digital Journal.
OtisHealth does not sell your data nor share it with 3rd parties. OtisHealth staff does not view nor manage your health information. OtisHealth uses your data to deliver health insights and services to you. This includes detailed healthcare suggestions, offering you discounts on health products and services, and offering you opportunities to participate in clinical research.OtisHealth does not sell your data nor share it with 3rd parties. OtisHealth staff does not view nor manage your health information. OtisHealth uses your data to deliver health insights and services to you. This includes detailed healthcare suggestions, offering you discounts on health products and services, and offering you opportunities to participate in clinical research.
OtisHealth is currently for adults, age 18 and over. If you have a child under 18, you may add them as a dependent under an adult profile.
Watch this how-to video: Adding dependents to your OtisHealth account
Yes! Please invite your family and friends to join OtisHealth.
If they are your emergency contacts, be sure to share your important medical information with them. If you are their caregiver, ask them to give you access to their health profile too.
Watch this how-to video: Sharing your OtisHealth profile
OtisHealth is free to use. There are no fees. We believe everyone should have free and continuous access to their health information at all times.
ID verification is not required to use the OtisHealth application. It is only required if you intend to use the Retrieve My Medical Records feature which requires additional security precautions.
ID verification is the process of matching your confirmed identity to your member account on OtisHealth. The process has four steps:
If you have any difficulty with the ID.me portion of the process, please submit a support request on the ID.me help portal, https://help.id.me/.
The information in your OtisHealth profile needs to match what you provided ID.me. You may access and modify your OtisHealth member profile using the menu at the top right-hand corner of your app screen. Be sure that the first name, middle name, last name, home address, phone number, email, and date of birth all match the information you provided ID.me.
To share your health profile, go to the sharing section of the OtisHealth application and click the “+ Share Your Health Data” button. Fill out information on the person with whom you will be sharing your health data. Pick the edit or view only option. Then pick the section of your health profile you would like to provide access. A video guide showing the process is available on YouTube, Sharing your OtisHealth profile.
PLEASE BE SURE YOU KNOW THE PERSON YOU ARE SHARING WITH. Access may be revoked by you at any time. However, you will not be able to recover data taken by anyone during the time you granted them access.
The sharing section of the OtisHealth application is encrypted. People that you share your profile with must also establish an OtisHealth account and may only view your health profile on the application. You may revoke this access at any time.
PLEASE BE SURE YOU KNOW THE PERSON YOU ARE SHARING WITH. Access may be revoked by you at any time. However, you will not be able to recover data taken by anyone during the time you granted them access.
