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Providers   |   Patients   |   FAQs

RPM by OtisHealth

Providers

RPM by OtisHealth is a simple remote physiologic monitoring platform that supports CMS reimbursement rules.

How it Works:

Healthcare providers and their staff enroll patients in RPM directly through the provider portal. Providers assign specific physiological measurements such as blood pressure, blood glucose, and other measures for patients to record daily. Providers can specify the number of readings required each day and the preferred reading times. Patients use a Bluetooth-enabled device to take their readings and sync the data to the RPM by OtisHealth patient app.

RPM by OtisHealth Provider Portal Dashboard

Key Features:

  • Patient Enrollment: Easily enroll patients and assign specific daily measurements.
  • Patient Alerts: Providers receive alerts for abnormal or missed readings, ensuring timely intervention.
  • Data Collection: Securely collect and store physiologic data for analysis and interpretation.
  • Provider-Patient Communication: Facilitate direct messaging from providers to patients for monitoring and adjusting treatment plans.
  • CMS Reimbursement: Streamline reimbursement submission with automated data collection and billable service tracking.

Price:

  • Practice Registration: $40.   Additional staff may be added at no cost.
  • Patient Fee: $10 per patient, per month.   No minimum.
Contact us for a free trial: rpmproviders@otishealth.net
Register Your Practice

CMS Guidelines:

RPM by Otishealth supports CMS reimbursement guidelines:

  • Electronic Data Collection: Physiologic data is electronically collected and securely uploaded for analysis.
  • FDA-Approved Devices: Utilize medical devices, as defined by the FDA, for data collection and transmission.
  • Data Collection Requirements: Collect physiological data for at least 16 days out of a 30-day cycle.
  • Monitoring Conditions: Provide remote physiologic monitoring services for acute or chronic conditions.
  • Supervision: Services can be provided by auxiliary personnel under the supervision of the billing practitioner.

RPM by OtisHealth

Patient Mobile App

The Remote Physiologic Monitoring (RPM) by OtisHealth patient app is a mobile application designed for patients with acute and chronic conditions to manage their health and engage with their doctor through remote monitoring.

How it Works:

With RPM by OtisHealth, patients can seamlessly record and track health measurements as prescribed by a healthcare provider. Patients will use a Bluetooth-enabled device to take readings such as blood pressure, blood glucose, oxygen saturation, and heart rate. They will then sync these measurements to the RPM by OtisHealth app, where they are securely stored and accessible for both the patient and healthcare provider.

RPM Mobile App Screen Shots

Key Features:

  • Measurement Recording: Easily record and submit health measurements assigned by a provider.
  • Syncing Capabilities: Sync measurements from a Bluetooth-enabled device to the app for easy tracking.
  • Reminder Alerts: Receive timely reminders to take measurements.
  • Messaging: Receive important messages and updates from a healthcare provider directly within the app.
  • Health Insights: View trends and historical data of vital measurements.

FAQs

Providers FAQs:

Click the “Create Account” button on the RPM by OtisHealth login page.You will be asked to use your ID.me account to verify your identity and complete your registration. If you do not have an ID.me account, you may create one on the RPM by OtisHealth provider portal. You may use your ID.me login credentials every time you log into the app.
After you are logged in, click the “Enroll a new patient” button on your dashboard. You will enter the patient’s information and send the invitation. They will receive an email with account setup instructions.
Yes, you can. After you are logged in, navigate to the “Manage Staff Access” option in the settings menu. Here you can invite new staff members and edit existing staff members’ access..
The RPM by OtisHealth provider portal is available on any web browser. Enter [HCP web portal link] in your browser to log in. You may use the same link to register.
You may use your ID.me login credentials to log into the app.
Please click the “Forgot Password?” button on the RPM by OtisHealth login page. You will be redirected to ID.me’s password recovery process.

ID Verification FAQs for Providers:

Patients that you enroll in the app will be sharing personal health information with you through remote physiological monitoring. Identity verification of physicians helps protect patient data, ensure patient safety, and prevent fraud.
If you have any difficulty with the ID.me portion of the process, please submit a support request on the ID.me Help Center.

Patient FAQs:

Only a physician can enroll you in the application. If you are interested in joining RPM by OtisHealth, please provide this link [insert RPM site page] to your physician to inform them about the app and provide instructions on how to enroll.

The RPM by OtisHealth mobile application for patients is available on the Apple App Store and Google Play store for iOS and Android devices. Please see the links below to download the app to your device.

Once a physician enrolls you in the app, you will receive an email with instructions to log in and complete your profile. Your login information will include your email address and the password you create during this process.

Please click the “Forgot Password?” button on the RPM by OtisHealth login page to receive a reset link to your email.

Privacy & Security FAQs (for both patients and HCPs):

Your health data is secured in a cloud environment using state of the art security technologies. We follow standard data security principles that include Role Based Access Control (RBAC), the principle of least privilege, security firewalls, audit logging and vulnerability management programs to continuously monitor the security of your data. In both the cloud environment and when you are using OtisHealth apps, the data is encrypted in transit and at rest.
Please visit the RPM by OtisHealth Privacy Policy  and Terms of Use  pages for more detail.

Yes. OtisHealth was evaluated and is accredited by the Electronic Healthcare Network Accreditation Commission (EHNAC) and DirectTrust. OtisHealth’s TDRAAP-Comprehensive accreditation is a 3rd-party verification that we apply industry best practices for security and privacy, that we comply with all federal regulations, and that our platform passed all tests to prove its interoperability with major electronic healthcare systems used by most hospitals. To view our accreditation, please visit Direct Trust accreditation.

Yes. OtisHealth business processes were evaluated by the Electronic Healthcare Network Accreditation Commission (EHNAC) and are compliant with HIPAA (Health Insurance Portability and Accountability Act) and all other federal and state regulations. For more information about our accreditation, please visit Trusted Dynamic Registration & Authentication Accreditation Program (TDRAAP) (ehnac.org).

We do not sell your data. Our staff does not view nor manage your health information. OtisHealth uses your data to deliver health insights and services to you. This includes detailed healthcare suggestions, offering you discounts on health products and services, and offering you opportunities to participate in clinical research. We may share an aggregated or combined view of all user data which will not include any personally identifiable information. This aggregated data is used to understand how the apps are being used.
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